Work Experience

GTRI, Research Scientist II

Atlanta, Georgia | June 2009 - present

Self-directed, entrepreneurial user experience consultant for a variety of sponsored and internal projects
User research (interviews, web/search analytics, card sorting) and information architecture for findability/usability-oriented redesigns of GTRI's corporate website and intranet
Rapid iterative design and prototyping of a web-based interactive data visualization suite for decision support
Other initiatives: a content management system (CMS) for exploring legislative trends, a web/mobile application for improved vaccination planning, and a resource coordination tool for intelligence analysts

Atlanta, Georgia | April 2008 - April 2009

Social marketing (Facebook, MySpace, Twitter) user experience design, research, analysis, and strategy for H&R Block's 2009 tax season
Website internationalization road map to support translation and regional content needs for Travelport, a B2B travel services provider; deliverables included site map, wireframes, and content matrices
Personas, scenarios, site maps, and rich internet application design for the online business center of an international direct sales organization

Atlanta, Georgia | November 2006 - March 2008

Concepting, wireframes, content strategy, and CMS migration for the national and chapter websites of the Society for Information Management, a national professional organization of CIOs and CTOs
Experience design, information architecture, branding, and strategy for Convergence Internet Television Network, an internet television startup
Information architecture for a GM-Yahoo! co-branded vehicle owners portal featuring personalized vehicle information and rich media content

Atlanta, Georgia | August 2006 - November 2006

Checkout redesign with streamlined forms and flexible upsells / cross-sells for improved conversion
Website and landing page optimization

Atlanta, Georgia | August 2003 - August 2006

Design and development of the Geographic Tool for Visualization and Collaboration (GTVC), a pre-Google Earth mapping application with collaborative annotation capabilities
Responsible for functional requirements, user interface design, prototyping, development, and testing
Creation of a web mapping application to pinpoint locations and visualize smoke dispersion from controlled burns for the Georgia Forestry Commission, including user testing and iterative design

Design and development of a online brand experience and portfolio for LittleFISH Think Tank, an interior design consultancy (2009, freelance)
User interface and interaction design for Georgia Tech's official campus map, updating the experience to take advantage of Google Maps API, AJAX technology, and client-side scripting libraries (2006, pro bono)

User-centered design: wireframing, prototyping, personas, interviews, surveys, card sorting, web analytics
Tools: pen & paper, whiteboard, mind mapping, Visio, Fireworks, Dreamweaver, Aptana Studio
Web Standards: HTML, CSS, JavaScript
Scripting Libraries: jQuery, Underscore, Protovis

IxDA Atlanta: Founding Member, Local Leader (2008-present)
CHI Atlanta: Member (2005-present), Technology Chair (2010), Media Chair (2009)
Atlanta UX Book Club: Founding Member (2009-present)
Conference Participant: Interaction (2010, 2008), SXSW Interactive (2007), SIGCHI (2005, 2003, 2001)